Privacy policy

MOKURRA ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit or buy from mokurra.com, why we collect it, how we use and share it, how we keep it secure and for how long, and the rights you have over your data. It is designed to comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Who we are (data controller)
The data controller responsible for your personal data is Silavann-john LIM (SNL.CF), trading as MOKURRA, registered office 10 RUE DE LA PAIX, 75002 PARIS, FRANCE. You can contact us at contact@mokurra.com regarding any privacy matter.

What information we collect
We may collect and process the following categories of personal data:

  • Identity and contact details: name, delivery and billing address, email address and telephone number;
  • Order information: the products you buy, order value and order history;
  • Payment information: payment confirmation and limited transaction details (we do not store your full card number or security code);
  • Technical data: IP address, device and browser type, and how you arrived at our site;
  • Usage data: pages viewed, items browsed and interactions with our website;
  • Communications: the content of messages you send us by email, telephone or our contact form;
  • Marketing preferences: whether you have chosen to receive marketing from us.

How we collect your information
We collect information in the following ways:

  • Directly from you, when you place an order, create an account, contact us or subscribe to marketing;
  • Automatically, through cookies and similar technologies when you use our website;
  • From our service providers, such as our payment and delivery partners, who provide information needed to complete your order.

Why we collect it and our legal basis
We use your personal data for the following purposes:

  • To process and deliver your orders and handle returns and refunds (performance of a contract);
  • To communicate with you about your order and respond to enquiries (performance of a contract);
  • To prevent fraud and keep our website secure (legitimate interests and legal obligation);
  • To comply with our legal and accounting obligations (legal obligation);
  • To improve our website, products and service (legitimate interests);
  • To send you marketing where you have consented, and to show you relevant advertising (consent).

Who we share your information with
We do not sell your personal data. We share it only with trusted parties who help us run our business, including:

  • Our e-commerce platform provider, which hosts our online store;
  • Our payment providers (including Visa, Mastercard, American Express, Shop Pay, Klarna, PayPal, Apple Pay), who process your payment securely;
  • Our delivery carrier (UPS), to deliver your order and provide tracking;
  • Analytics providers, who help us understand how our website is used;
  • Advertising partners, such as Google and social media platforms, as described below;
  • Professional advisers and authorities, where required by law.

How your data is used for personalised advertising
We may use advertising and analytics services, including Google (for example Google Ads and Google Analytics) and social media platforms, to measure the performance of our advertising and to show you relevant, personalised adverts on third-party platforms based on your interaction with our website. These partners may use cookies and similar identifiers. You can opt out of personalised advertising through your Google Ads settings, the settings of the relevant platform, or by managing cookies as described below.

Cookies
Our website uses cookies and similar technologies to make the site work, remember your basket, analyse traffic and support advertising. You can control or disable cookies through your browser settings and through any cookie banner shown on our site. Disabling some cookies may affect how the website functions.

How we keep your data secure and for how long
We use appropriate technical and organisational measures to protect your personal data, including encryption of payment data in transit and restricted access to personal information. We keep your data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting and tax requirements. Order and transaction records are typically retained for the period required by law; marketing data is kept until you withdraw your consent.

International transfers
Because our business is established in France and serves customers in the United Kingdom, your data may be transferred between the United Kingdom and the European Union. Both regions provide a comparable, high standard of data protection. Where data is transferred to providers outside these regions, we ensure appropriate safeguards are in place.

Your rights under GDPR and UK GDPR
If you are in the United Kingdom or the European Union, you have the right to:

  • Access the personal data we hold about you;
  • Have inaccurate data corrected;
  • Request deletion of your data (the right to be forgotten);
  • Restrict or object to how we process your data;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time, where processing is based on consent.

Your rights under the CCPA
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect and how we use and share it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. You will not be discriminated against for exercising any of these rights.

How to opt out or delete your data
To exercise any of your rights, to opt out of marketing or personalised advertising, or to request that we delete your data, simply email us at contact@mokurra.com. We will respond within the timeframes required by law. You can also unsubscribe from marketing emails at any time using the link in each email.

If you are in the UK or EU and believe we have not handled your data properly, you have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office).

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version is always published on mokurra.com with its "Last updated" date.

Contact us about your data
The person responsible for handling your personal data can be reached at:

  • Data controller: Silavann-john LIM (SNL.CF), trading as MOKURRA
  • Email: contact@mokurra.com
  • Telephone: +44 1202 080175
  • Postal address: 10 RUE DE LA PAIX, 75002 PARIS, FRANCE