Privacy policy

Silavann-john LIM (SNL.CF), trading as MOKURRA ("we", "us"), is the data controller for the personal data you provide when you use mokurra.com. This policy explains what we collect, why, how we protect it, and your rights. We comply with the UK GDPR and the EU GDPR.

What information we collect

• Identity and contact data: name, email, telephone number, billing and delivery address.
• Order data: the products you buy, order value and order history.
• Payment data: processed by our payment providers — we receive confirmation of payment but not your full card number.
• Technical data: IP address, device and browser type, and cookie identifiers.
• Usage data: how you browse and interact with the Site.
• Marketing data: your preferences for receiving marketing from us.

How we collect it

We collect this when you create an account, place an order, contact us, subscribe to marketing, or browse the Site. Technical and usage data is collected automatically through cookies, pixels and similar technologies.

Why we collect it

• To process, fulfil and deliver your orders, and provide customer service.
• To take payment and prevent fraud.
• To send order and delivery updates.
• To send marketing where you have agreed.
• To improve our Site, products and service.
• To meet our legal and accounting obligations.

Who we share it with

• Shopify, which hosts our store and processes orders on our behalf.
• Payment providers (including Shopify Payments, PayPal, Klarna, Apple Pay and Shop Pay) to process payment.
• Our carrier, UPS, to deliver your order.
• Analytics and advertising providers (such as Google and Meta) to understand Site use and deliver relevant advertising.
• Authorities or advisers where required by law.

We never sell your personal data.

Personalised advertising

With your consent, we and our advertising partners use cookies and similar technologies to show you personalised advertising, including on Google and social media, and to measure its performance. You can withdraw consent at any time through our cookie settings, your browser or device controls, or by contacting us. This does not affect non-personalised advertising.

Security and retention

We use appropriate technical and organisational measures, including encryption in transit, access controls and trusted processors. We keep personal data only as long as necessary for the purposes above and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.

Your rights

Depending on where you live, you have the right to access, correct, delete or port your data, to object to or restrict its processing, and to withdraw consent. You will never be discriminated against for exercising your rights.

How to opt out or delete your data

To exercise any right, opt out of marketing or personalised advertising, or ask us to delete your data, email contact@mokurra.com. We respond within the timeframes required by law. You can also unsubscribe from marketing emails using the link in each email.

If you are in the UK or EU and believe we have not handled your data properly, you may complain to your local data protection authority. In the UK this is the Information Commissioner's Office (ICO): https://ico.org.uk/.

Cookies

We use cookies that are strictly necessary for the Site to work, plus — with your consent — analytics and advertising cookies. Manage your preferences through the cookie banner or your browser settings.

Changes to this Privacy Policy

We may update this policy from time to time. The current version is always published on mokurra.com with its "Last updated" date.

Contact us about your data