Privacy policy

Privacy Policy

Last updated: 25 October 2026

This Privacy Policy explains how MOKURRA collects, uses and protects personal data when you visit mokurra.com, place an order or contact us.

1. Who is responsible for your data?

MOKURRA is the trading name used by the business operating mokurra.com and responsible for the processing described in this policy.

Business registration and contact information are available in our Terms of Service at https://mokurra.com/policies/terms-of-service.

For privacy enquiries, contact:

MOKURRA
Email: contact@mokurra.com
Telephone: +44 1202 080175
Postal address: 10 rue de la Paix, 75002 Paris, France

2. Information we collect

Depending on your interaction with us, we may collect:

Contact information, including your name, email address, telephone number and billing or delivery address.
Order information, including products purchased, order value, order history and return requests.
Payment information, including payment status and limited transaction details. We do not store complete card numbers or security codes.
Technical information, including IP address, browser, device information and cookie identifiers.
Usage information, including pages visited and interactions with our store.
Communications, including enquiries and messages sent to customer support.
Marketing preferences and records of consent where relevant.

3. How we obtain information

We obtain information:

Directly from you when you order, complete a form, contact us or subscribe.
Automatically through website technologies, subject to applicable consent requirements.
From service providers that support payments, order fulfilment, delivery and fraud prevention.

4. Why we use your information

We use personal data for the following purposes and legal bases:

Processing orders, payments, delivery, cancellations and returns: performance of our contract with you.
Answering enquiries before a purchase: taking steps at your request before entering into a contract.
Managing order-related support: performance of our contract.
Keeping accounting records and meeting legal obligations: compliance with legal obligations.
Preventing fraud and protecting our systems: our legitimate interests in protecting our business and customers, and legal obligations where applicable.
Improving our services: our legitimate interests, subject to your rights and any applicable consent requirements.
Sending marketing and using advertising or analytics technologies: consent where required by law.

Information needed to fulfil an order must be provided so that we can process your purchase. Marketing consent is optional.

5. Who receives your information?

We share relevant information with service providers where needed to operate our business, including:

Shopify, our e-commerce platform.
Payment and checkout providers.
Delivery and fulfilment partners.
Customer support and communications providers.
Analytics and advertising providers, where permitted.
Professional advisers and public authorities where legally required.

Each recipient receives information appropriate to its role. Some providers act as independent controllers for their own processing.

6. Cookies, analytics and advertising

Our website uses essential technologies to operate the store, maintain your basket and support checkout.

Where consent is required, non-essential analytics and advertising technologies should only operate after you consent through the relevant consent controls.

Advertising services may include Google and social media platforms. These services may use identifiers and browsing activity to measure advertising and display relevant adverts.

You can manage your choices through the website’s cookie controls, where available, and relevant browser or advertising account settings. Withdrawing consent does not affect processing carried out lawfully before withdrawal.

7. Marketing

Where permitted, we may send product information, offers or other marketing communications.

You can unsubscribe using the link in a marketing email or by contacting contact@mokurra.com.

Unsubscribing does not prevent us from sending essential order, delivery or service messages.

8. International transfers

Our business is established in France and serves customers in the United Kingdom. Service providers may process information in other countries.

Where required by applicable data protection law, international transfers must be supported by an adequacy decision or appropriate safeguards, such as approved contractual provisions.

9. How long we retain information

We retain personal data only for as long as needed for the purposes described in this policy, including:

Managing orders, returns, warranties and related enquiries.
Meeting accounting, tax and other legal retention requirements.
Resolving disputes and establishing or defending legal claims.
Managing marketing preferences until consent is withdrawn or the information is no longer needed.

We may retain limited suppression records to ensure that an unsubscribe request continues to be respected.

Retention depends on the type of information, the purpose of processing and applicable legal requirements.

10. Security

We use appropriate technical and organisational measures to protect personal data, including access restrictions and secure transmission technologies.

No online system can guarantee absolute security.

11. Your rights

Subject to applicable law and any relevant exceptions, you may request:

Access to your personal data.
Correction of inaccurate or incomplete information.
Deletion of your information.
Restriction of processing.
Transfer of eligible information in a portable format.
Withdrawal of consent where processing relies on consent.

You may also object to processing based on legitimate interests. You have the right to object to the use of your personal data for direct marketing at any time.

To exercise your rights, email contact@mokurra.com. We may request information reasonably needed to verify your identity.

We respond within the applicable legal timeframe, normally one month, subject to any permitted extension.

12. Complaints

You can contact us with concerns about how your information is handled.

You also have the right to complain to a competent data protection authority, including:

United Kingdom: Information Commissioner’s Office — https://ico.org.uk/
France: Commission Nationale de l’Informatique et des Libertés — https://www.cnil.fr/