Terms of service

Welcome to MOKURRA. These Terms of Service ("Terms") govern your access to and use of the website mokurra.com and any purchase you make from it. Please read them carefully. By accessing, browsing or placing an order on mokurra.com, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the website.

1. Company and legal information
mokurra.com is operated by:

  • Trading name: MOKURRA
  • Registered business: Silavann-john LIM (SNL.CF)
  • Legal form: Entrepreneur individuel (sole trader) — Micro-Entreprise
  • Establishment name: SNL.CF
  • Principal activity: Distance selling via a specialised catalogue (vente à distance sur catalogue spécialisé)
  • APE/NAF code: 4791B
  • SIRET: 983 192 030 00028
  • VAT number: Not applicable
  • Registered office: 10 RUE DE LA PAIX, 75002 PARIS, FRANCE
  • Email: contact@mokurra.com
  • Telephone: +44 1202 080175
  • Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT/BST). Closed on Saturdays, Sundays and public holidays.

The registered office above is our administrative address. It is not a returns address. If you wish to return an item, please contact us first; once your return is approved we will email you the return address and full instructions, as set out in our Refund Policy.

2. Acceptance of these Terms
Your use of the website and the placing of any order constitute your acceptance of these Terms, our Privacy Policy, Shipping Policy, Refund Policy and Payment Policy, which together form the agreement between you and us. We recommend that you save or print a copy for your records.

3. Eligibility
To place an order you must be at least 18 years old and legally able to enter into a binding contract. Our products are intended for consumers in the United Kingdom.

4. Our products
MOKURRA sells home furniture and furnishings, including coffee tables and other furniture pieces for the home. We make every effort to describe and display our products accurately, including their dimensions, materials and specifications. Colours and finishes may vary slightly depending on your screen settings. Product images are illustrative; please rely on the written specifications on each product page.

Assembly and care. Some items may require assembly. Where assembly instructions are supplied, please follow them and retain them for future reference. We recommend keeping the original packaging until you are satisfied with your item. Please follow any care instructions provided to keep your furniture in good condition.

5. Prices and currency
All prices are shown in GBP (£) and are the final price payable. VAT is not applicable to your order. Shipping is free within the United Kingdom, so the price shown at checkout is the total amount you pay, with no additional charges on delivery.

We take care to ensure prices are accurate. If we discover a pricing error after you order, we will contact you before processing and you may confirm the order at the correct price or cancel it for a full refund.

6. Orders and order acceptance
When you place an order you will receive an acknowledgement email confirming we have received it. This acknowledgement does not mean your order has been accepted. A binding contract is formed only when we send you a dispatch confirmation email. We reserve the right to decline or cancel an order, for example where the product is unavailable, where there has been a pricing or description error, or where we suspect fraud. In such cases we will refund any amount already paid in full.

7. Payment
We accept the following payment methods: Visa, Mastercard, American Express, Shop Pay, Klarna, PayPal, Apple Pay. Payment is processed securely; we do not store your full card details. Full details are set out in our Payment Policy.

8. Shipping and delivery
Orders are dispatched by UPS with a handling time of 2 business days (Monday to Friday) and a transit time of 5 to 12 business days (Monday to Friday), for a total estimated delivery of 7 to 14 business days (Monday to Friday). Shipping is free within the United Kingdom. Full details, including how to track your order and what happens if it does not arrive, are set out in our Shipping Policy.

9. Cancellation, returns and refunds
You have the right to cancel and return your order within 14 days in accordance with our Refund Policy and with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Refunds are issued to your original payment method within 7 to 10 business days of us receiving and processing the returned goods. Please refer to our Refund Policy for the full procedure, eligibility and exclusions.

10. Your statutory rights
As a consumer you have legal rights under the Consumer Rights Act 2015, including the right to receive goods that are of satisfactory quality, fit for purpose and as described. If a product is faulty, you may be entitled to a repair, replacement or refund. Nothing in these Terms limits or excludes your statutory rights.

11. Intellectual property
All content on mokurra.com, including text, product descriptions, logos, graphics, images and the overall design, is the property of MOKURRA (Silavann-john LIM (SNL.CF)) or its licensors and is protected by intellectual property law. You may not copy, reproduce, republish or distribute any part of the website without our prior written permission.

12. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the website or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Our total liability in connection with any order will not exceed the amount you paid for that order.

13. Termination and account use
We may suspend or restrict your access to the website if you breach these Terms, misuse the website, or engage in fraudulent or unlawful activity. This does not affect any order already accepted, which will continue to be governed by these Terms.

14. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the law or in our practices. The current version is always published on mokurra.com with its "Last updated" date. Where changes are material, we will notify customers by a notice on the website or by email. The Terms that apply to your order are those in force on the date you place it.

15. Governing law and jurisdiction
These Terms and any dispute arising from them are governed by the laws applicable to consumer contracts in the United Kingdom, and you may bring proceedings in the courts of the United Kingdom.

16. Complaints and dispute resolution
If you are unhappy with any aspect of your order, please contact us first at contact@mokurra.com so we can try to put things right. If we cannot resolve your complaint, you can obtain free, independent advice on your consumer rights from the Citizens Advice consumer service.

Contact us
If you have any questions about these Terms, please contact MOKURRA using the details below. We aim to reply to all enquiries within 24 working hours.

  • Trading name: MOKURRA
  • Registered business: Silavann-john LIM (SNL.CF)
  • Email: contact@mokurra.com
  • Telephone: +44 1202 080175
  • Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT/BST). Closed on Saturdays, Sundays and public holidays.
  • Registered office: 10 RUE DE LA PAIX, 75002 PARIS, FRANCE